So it’s been over a week since I e-mailed KnitPicks and I haven’t yet heard from them. I decided to give them the benefit of the doubt and give them a call. After looking up my account, I was promised a new cable, no questions asked. I figured they would, and I’m glad to report that they still have great customer service. Don’t know what happened to my e-mail though. I should have it, and some Bare Swish by the end of the week.